Refund and Returns Policy
Return & Exchange Policy
At Wooden Decor Hub, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your wooden decor or any other items from our store, we are here to help. Please review our return and exchange policy below.
1. Eligibility for Returns
We accept returns and exchanges for items that are:
- In their original, unused condition.
- In the original packaging (if applicable).
- Within 30 days from the date of delivery.
Unfortunately, we are unable to accept returns on personalized or custom-made items, unless they are defective or damaged during shipping.
2. How to Return an Item
To initiate a return, please contact us at rahibsaif7722gmail-com with the following information:
- Your order number
- A description of the item(s) you would like to return
- The reason for your return
Once we receive your return request, we will guide you through the next steps.
3. Return Shipping
- You will be responsible for the return shipping costs unless the item is defective or damaged.
- For your protection, we recommend using a trackable shipping service or purchasing shipping insurance for returns over $50.
- Please ensure the item is securely packed to avoid damage during transit.
4. Refunds and Exchanges
- Once we receive the returned item(s), we will inspect it for any signs of use or damage.
- Refunds will be processed to the original payment method within 7–10 business days of receiving the return.
- If you prefer to exchange your item, please let us know, and we will assist you with the exchange process.
5. Damaged or Defective Items
We take great care in packaging our products, but if your item arrives damaged or defective, please contact us within 7 days of receiving the product. We will arrange for a full refund, exchange, or store credit depending on your preference.
6. Non-Returnable Items
The following items cannot be returned or exchanged:
- Personalized or custom-made items.
- Sale or clearance items.
7. Contact Us
If you have any questions or concerns about your return, feel free to reach out to our customer support team at [email address] or [phone number].
We appreciate your support and want you to enjoy your shopping experience at Wooden Decor Hub!